Issue |
Enforcement |
Copyrighted content detected in the server |
Customer is contacted. Server is suspended after 24 hours if no response is received. |
Botnet / DDoS activity detected |
Immediate suspension of the server. Customer is contacted and explanation is requested. The server will be formatted before being reactivated. The server will be permanently suspended after two infractions. |
Malware found in server |
Customer is contacted. Server is suspended after 24 hours if no response is received. |
IP blacklisted due to malware |
Customer is contacted. Server is suspended after 24 hours if no response is received. |
IP blacklisted due to spamming |
Customer is contacted. Server is suspended after 24 hours if no response is received. |
Phishing detected |
Immediate suspension of the server. Customer is contacted and explanation is requested. Server will only be reactivated after being formatted. |
Impersonation of a person or company is detected |
Immediate suspension of the server. Customer is contacted and explanation is requested. |
Gross / offensive content found (e.g. illegal pornography) |
Immediate and permanent suspension of the server. |
Harm or harassment detected |
Customer is contacted. Server is suspended after 24 hours if no response is received. |
PayPal dispute or credit card chargeback initiated |
Associated products and services will be immediately suspended. |